Refund Policy

At Sairul Jori House, customer satisfaction is important to us. Since our products are made with precision and often customized, we follow a strict no-cash-refund policy, with limited exceptions as outlined below.

1. Eligibility for Refund

Refunds are only issued in the following cases:

The product is damaged, defective, or incorrect, and a replacement is not available.

The order is cancelled by us due to unforeseen circumstances (such as unavailability of fabric or design).

Refunds are not issued for:

Change of mind after purchase

Slight variations in color or embroidery (as each piece is handcrafted)

Custom or made-to-order garments

2. Request Process

To request a refund, you must:

Contact us within 48 hours of receiving the item at info@sairuljorihouse.com

Provide:

Order number

Clear photos of the defect/damage

A short explanation of the issue

Once your request is approved, you will be notified via email.

3. Refund Method & Timeline

Approved refunds will be processed within 7–10 business days.

Refunds will be issued via the original mode of payment or bank transfer.

Refund processing time may vary depending on your bank/payment provider.

4. Store Credit Option

If preferred, we can issue a store credit of equal value, which can be used for future purchases on our website.

5. Cancellation Refund

Orders cancelled within 12 hours of placement (and before processing begins) are eligible for a full refund.

Once production or dispatch has started, cancellation is not possible.

Contact Us for Refund Requests:
Email: info@sairuljorihouse.com
Website: www.sairuljorihouse.com